Keeping the convenience of the customers inwards mind, CMS has been designed to enable on-line filing of complaints. It volition live on available at the official website of the Reserve Bank of Republic of Republic of India (www.rbi.org.in) in addition to tin live on accessible using Desktop or Mobile phones. With the help of this, Customers tin club complaints against whatever regulated entity amongst populace interface such equally commercial banks, urban cooperative banks, Non-Banking Financial Companies (NBFCs). Once lodged, the electrical load would live on directed to the appropriate role of the Ombudsman/Regional Office of the RBI.
CMS provides features such equally acknowledgement through SMS/Email notification(s), condition tracking through unique registration number, receipt of closure advises in addition to filing of Appeals, where applicable.
The scheme provides facilities for generation of a various fix of reports to monitor in addition to deal grievances yesteryear the Regulated Entities. They tin utilisation the information from CMS for task root drive analyses in addition to initiating appropriate corrective action, if required.
The CMS equally good has facilities for RBI officials treatment the complaints to rail the progress of redressal. With the launch of CMS, the processing of complaints received inwards the offices of Banking Ombudsman (BO) in addition to Consumer Education in addition to Protection Cells (CEPCs) of RBI has been digitalized.